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FAQ VIEW MORE
How do I access my order + educational content?
You will receive an email once you purchase with all the information on your order, a link to the educational content, and a link to FAQ's. Once you download and unzip it, run the installer and follow the prompts correctly. For the login page, be sure to use your DVLOP username and password, not your India Earl account login info. Once you have finished running the installer, quit and reopen Lightroom/ACR and you should have “India Earl Presets” now! If you do not, reach out to me directly through my contact page with your issue + order number and we will get you taken care of as soon as possible!
Do these work on jpegs?
Yes, they do! Although they are intended for RAW file images, which I recommend using for best results.
Do they work for all camera types?
Yes they do! As new cameras come out, the preset will be updated through DVLOP for all customers. See the list of supported cameras here before purchasing! https://support.dvlop.com/article/16-which-cameras-are-supported
I don't get it, is it just one preset or multiple? What are modifiers?
Both. It’s one base preset “Honey”, with modifiers which are adjustment layers to go on top of Honey to give it different looks, styles, and characteristics to help you experiment, find unique styles, and save time tweaking.
What kind of scenarios does this preset work best for?
As you’ll see in the educational videos included, as well as the “edited by users” galleries, this preset isn’t designated for any certain scenario. It was created to be versatile and applicable to any scenario! But I will say, if you’re trying to emulate my style, editing is not what makes my photos what they are. Editing is the cherry on top. Great images are created in camera, editing is just the little bit of magic to bring it the image to life.
I bought your previous presets, can I get this one for free? Will you ever offer your old pack again?
Regardless of any situation, no. Honey is a completely new, unique, and different approach to presets and is nowhere near the preset pack I released and discontinued 2 years ago. I listened to user's feedback and put this guy into the works and have worked incredibly hard on it over the past 2 years to make sure its perfect. If you email about this wanting a discount or free pack of any kind, the answer will be no. Thank you for understanding and for the continued support! The old pack is permanently discontinued.
Do you offer LUTs?
They’ll be out shortly! Stay tuned!
Are mobile presets available?
Yes! They’re included in your purchase! I currently do not offer purchasing the mobile presets on their own without the desktop versions.
Are refunds allowed?
India Earl Photography does not offer refunds, returns or exchanges. India Earl preset packs are digitally downloaded products that cannot be deactivated and therefore are not refundable. My presets work, and I want them to work for you. Please consider contacting me so that I may better assist you.
How do I download them?
An installer is emailed to you once you purchase! When you run the installer you’ll login with your DVLOP account information and it will install everything for you. Cool, right?
What programs do these work on?
SUPPORTED SOFTWARE • Adobe® Lightroom® 4 or later • Adobe® Camera Raw CS6 or later
My purchase is not showing up in lightroom.
India Earl presets may not be appearing in Lightroom due to one of the following reasons: (1) Please check your Lightroom preferences (Top menu bar > Preferences > Presets > Visibility). If you see the option "Store presets with this catalog" checked, you either need to uncheck it or run the custom install option at the bottom of each installer.
(2) With the latest Adobe updates, Adobe automatically hides presets that are missing profiles. For Lightroom Classic CC 8.1 and later, please check your Lightroom preferences (Top menu bar > Preferences > Presets > Visibility). If you see the option "Show Partially Compatible Develop Presets" unchecked, please check it for your presets to appear.
For Lightroom CC 2.02 and later, please go to the "Presets" panel and click on the 3 dots to reveal a dropdown menu. Please uncheck "Hide Partially Compatible Presets" for your presets to appear. See more here : https://support.dvlop.com/article/44-presets-are-not-appearing-in-lightroom
I bought the presets but they didn't show up in mobile.
Be sure to have Adobe Lightroom CC open on desktop before running the installer. If you have issues with that, refer to the question above or follow instructions at this link : https://support.dvlop.com/article/44-presets-are-not-appearing-in-lightroom
How many computers can I install it on?
Each license is for a single user, although packs may be installed across 2 computers (as long as they are for that single user). Please contact my team via the site contact form should you need to install your purchase across more than 2 machines. IMPORTANT NOTE ON SHARING: Sharing presets with other users is strictly prohibited and is considered software piracy. Sharing is trackable. All verified instances of sharing will be reported to the proper authorities and legal action will be taken to the fullest extent allowable by law.
I bought the presets but didnt get the email with the educational content included!
The educational content is accessible through the receipt emailed to you, it is below the purchase confirmation. If you did not receive it, first check your spam/promotionals folder of your inbox. If it is still not there, reach out to us through the site contact form with your issue!
I’m having technical difficulties, help!
Uh oh! Reach out at my contact page with your issue, order information, and we will get back to you as soon as possible! Thanks for being patient!
Can I share my presets with friends/other users?
Sharing presets with other users is strictly prohibited and is considered software piracy. Sharing is trackable. All verified instances of sharing will be reported to the proper authorities and legal action will be taken to the fullest extent allowable by law.
Will these presets always be available? Will the price ever change? How will I know if a sale is coming?
Yes! No. Sign up for my email list!
Would these presets be good for beginner/newbie photographers? Or even someone who isnt a photographer but wants good photos?
Absolutely! Regardless of experience level, I recommend you watch the included tutorials as they'll walk you through how to use Honey in every lighting situation!
If I get a new computer, how will I get my Honey collection transferred?
Submit a request via the contact form with us and we will approve you for an additional install on a new computer! You are allowed 2 computers to have the installer.
Not all the modifiers/tools are showing up in my Lightroom CC mobile!
Not all of them could be converted for mobile, so we just included the ones we could! You should see film dream, film dream + crusher, crusher, bright lights, white on white, and dark AF.
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